Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
- Overview of Cisco Collaboration Systems Solution Components
- Network Infrastructure
- Call Control Systems in Cisco Collaboration Systems Solutions
- Endpoints in Cisco Collaboration Systems Solutions
- Media Resources in Cisco Collaboration Systems Solutions
- Applications in Cisco Collaboration Systems Solutions
- Analyze the Troubleshooting Process
- Troubleshooting Methodology in Complex Environments
- Define the Problem
- Gather Facts
- Consider Possibilities
- Create an Action Plan
- Implement an Action Plan
- Observe Results
- Restart the Problem-Solving Process
- Document Facts
- Overview of Troubleshooting and Monitoring Tools
- Cisco Unified Serviceability
- Cisco Unified Communications Manager Traces
- Trace Output Example
- Session Trace Log View
- Cisco Unified RTMT Performance Monitor and Data Logging
- Generic Call Filter Module
- Sniffer Traces
Module 2: Cisco Unified Communications Manager Troubleshooting
- IP Phone Initialization
- Common DHCP-Related and TFTP-Related Issues
- Using Ping to Cisco IP Phones
- Verify TFTP Server Configuration
- Cisco Unified IP Phone Status Messages
- Cisco Unified IP Phone Network Configuration
- Cisco IOS MGCP Gateway Communications
- Cisco IOS MGCP Gateway and Endpoint
- Cisco IOS MGCP Gateway Configuration Elements
- Cisco IOS MGCP Gateway Registration
- Cisco IOS MGCP Gateway Registration Issues
- Verify Cisco IOS MGCP Gateway Status
- Cisco IOS MGCP Gateway Monitoring Commands
- Cisco IOS MGCP Gateway Unsuccessful Registration
- Cisco IOS H.323 Gateway and SIP Trunk Communications
- Cisco Unified Communications Manager Is Not Responding
- Cisco Unified Communications Manager Administration Web Page Is Not Displayed
- Slow Response of Cisco Unified Communications Manager Server
- Review of Cisco Unified Communications Manager Database Replication
- Identification of Cisco Unified Communications Manager Database Replication Issues
- LDAP Integration Options with Cisco Unified Communications Manager
- LDAP Integration Considerations
- Resolving Synchronization Issues
- Resolving LDAP Authentication Issues
Module 3: Cisco VCS Troubleshooting
- Overview of Endpoint Registration Issues
- Troubleshooting Endpoints on Cisco VCS
- Troubleshooting Cisco TelePresence Endpoints
- Cisco VCS Is Not Responding
- Cisco VCS Administration Web Page Is Not Displayed
- Slow Response of Cisco VCS Server
- Database Replication Review
- Identifying Database Replication Issues
- Fixing Cisco VCS Database Replication Issues
- Review of LDAP Integration Options
- General LDAP Integration Issues
- Troubleshooting of Device Authentication Issues
- Troubleshooting of Account Authentication Issues
Module 4: Call Setup Issues
- Cisco Unified Communications Manager Call Setup Issues
- Cisco VCS Control Call Setup Issues
- Cisco Expressway Series Call Setup Issues
- Call Setup Issues Between Call Control Systems
- Review of Digit Analysis in Cisco Unified Communications Manager
- Review of Partitions and CSSs
- Troubleshoot Call Setup Issues in Cisco Unified Communications Manager
- Troubleshoot One-Way Calling Issues
- Troubleshoot Call-Forwarding Issues
- Review of SIP and H.323 Endpoint Registration in Cisco VCS
- Review of Subzones, Links, Pipes, and Search Rules
- Troubleshoot Call Setup Issues in Cisco VCS
- Troubleshoot Unified Communications Mobile and Remote Access Issues
- Multisite Dial Plan Issues
- Cisco Unified Communications Manager Issues
- Cisco Unified Border Element Issues
- Common Off-Net Calling Issues
- Troubleshoot MGCP Gateway Issues
- Troubleshoot H.323 Gateway Issues
- Troubleshoot SIP Trunk Issues
Module 5: ILS and GDPR Issues
- Review of ILS
- Review of GDPR
- Review of URI Call Routing When Using ILS
- Review of Numbered Call-Routing When Using ILS
- Common ILS-Related Issues and Their Causes
- Troubleshoot ILS-Related Issues
Module 6: Cisco Unified Communications Manager Mobility Issues
- Device Mobility Review
- Call-Routing Implementation Options
- Common Device Mobility-Related Issues and Their Causes
- Troubleshoot Device Mobility Configuration Mismatches
- Troubleshoot Device Mobility Call-Routing Problems
- Troubleshoot Device Mobility Call Privilege Problems
- Cisco Extension Mobility Review
- Overview of Cisco Extension Mobility Issues
- Troubleshooting Cisco Extension Mobility Login and Logout Issues
- Troubleshoot Cisco Extension Mobility Call-Routing Issues
- Review of Cisco Unified Mobility
- Review of Unified Mobility Configuration Elements
- CSS Implementation in Cisco Mobile Connect
- Cisco Unified Mobility Access List Functions
- Overview of Cisco Unified Mobility Issues
- Troubleshoot Cisco Mobile Connect
- Troubleshoot Cisco Unified Mobile Voice Access
Module 7: Cisco TelePresence Management Suite Issues
- Review of Cisco TMS
- Troubleshoot Cisco TMS
- FindMe Review
- Common FindMe Issues
Module 8: Voice Quality and Media Resources Issues
- MTP Review
- Troubleshoot MTP Registration and Nonresponsive Software Issues
- MTP Allocation Issues
- Transcoder Review
- Troubleshoot Transcoder Registration Issues
- Troubleshoot Conference Bridges Registered with Cisco Unified Communications Manager
- Troubleshoot Conference Bridges Accessible via SIP Trunks
- Cisco Unified Communications Manager Conference Bridges
- Voice Quality Issues in Cisco Collaboration Systems
- Identify and Isolate Voice and Video Quality Problems
- Troubleshoot Layer 2 Quality Problems
- Troubleshoot Voice Quality Issues on a Gateway
- Troubleshoot Quality Issues at Endpoints
- One-Way Audio and Video Issues